TERMS AND CONDITIONS OF SALE
All adults who wish to buy our wines online can do it, with mandatory user registration on the site and without mandatory subscription to the newsletter unless expressly authorized. All the requested data are necessary to carry out the shipment and the payment and Azienda Agricola Camerano Vittorio guarantees its confidentiality.
The customer can choose one of the following payment methods: – Credit card with STRIPE system. – PAYPAL – SATISPAY – Cash on delivery – Immediate bank transfer (non-revocable).
All prices are inclusive of VAT. The cost of transport is indicated separately in the purchase process and on the invoice. Prices are subject to changes, so we invite you to check the final sale price before submitting your order.
CAMERANO1875.IT of Azienda Agricola Camerano Vittorio carries out shipments using the courier MAILBOXES ETC. Shipping costs are € 10.00 for orders less than € 75.00 and free for orders greater than or equal to € 75.00 in Italy. It is possible to ship the goods to a different address than the one indicated in the invoice; the recipient will receive the package with the indication of the name of the person who bought it (not the prices. It is always preferable to indicate a telephone number of the recipient for notice of delivery. Shipping times are generally between 48-72 hours (2/3 working days) starting from the receipt of payment. To get information or ask questions regarding the shipment of your orders, you can contact our customer service by email: email@example.com or by phone at 338 8311487. Opening hours: Monday / Friday: from 8.30 to 12.30 and from 14.30 to 18.30. Saturday: from 9.00 to 12.30 and from 15.00 to 18.30 excluding holidays.
It is Customer’s responsibility to ensure that the goods are collected by an adult.
COMPLAINTS, REFUNDS AND RIGHT OF WITHDRAWAL
The delivered goods must be checked upon arrival and the buyer must report any damage to the packaging directly to the courier, to allow us to take appropriate action to replace the goods. To receive information on how to proceed with a possible complaint, goods exchange, or possible withdrawal, we ask you to contact CAMERANO1875.IT by calling the number 338 8311487 or by writing an email: firstname.lastname@example.org. In the e-mail you must indicate the order number of and a detailed description of the defect (we recommend you to document everything, where possible, with photographic material). If you wish to exercise your right of withdrawal, governed by the provisions of Legislative Decree 206/05 (Consumer Code), you can do so without any penalty within 14 days upon receipt of the goods and upon written notice to email@example.com. We would like to point out that this right, expressly sanctioned by the so-called “consumer code”, also establishes that the goods must be returned in the same conditions in which they were received. Therefore, the packaging must be intact. The right of withdrawal allows the customer to have second thought after purchase and does not enter in any way into discussions on the warranty and replacement. We will not accept packages, packaging or objects that have been used or are not in their original condition. Once the item or items have reached us and after checking the condition of the goods, if it will correspond to the standards mentioned above, within 10 days we will refund the buyer for the total amount of his expense.
ONLINE DISPUTE RESOLUTION
The consumer resident in Europe should be aware that the European Commission has established an online platform that provides an alternative dispute resolution tool. This tool can be used by the European consumer to resolve in a non-judicial way any dispute relating to and / or arising from contracts for the sale of goods and services concluded online. Consequently, if you are a European consumer, you can use this platform for the resolution of any dispute arising from the online contract stipulated with the Owner. The platform is available at the following link.
The Owner is available to answer any question sent by email to the email address published in this document.